What I find I really like about Amtrak so far is the “hon” effect. Brusque customer service seems so much more real to me than bland, pleasant smiles. There’s a world of difference between train people and flight attendants. Think of a classic diner waitress compared to a Hooters or Applebee’s hostess.
I know which one I get along with better. It’s the one who shows their actual emotions, however cranky. (though I get 99% to laugh. It’s a point of pride.)
Guess I just don’t trust blandly pleasant things.